Effective date: 11th Oct 2024
Thank you for your purchase at WP Study Centre we are always happy to see our products helping you to accomplish your goals. However, if you think you need to get a refund. Please see below for more information on our refund policy.
We consider a technical problem to be one of the following:
- Non-delivery of the product: due to some mailing issues of your e-mail provider or your own mail server, you might not receive a delivery email from us. In this case, we recommend contacting us for assistance.
- Major defects: although all the products are thoroughly tested before release, unexpected errors may occur. Such issues must be reported directly to our technical support as soon as possible
- Major defects: although all the products are thoroughly tested before release, unexpected errors may occur. Such issues must be reported directly to our support@wpstudycentre.com as soon as possible.
Such issues must be reported to our technical support within 15 days from the date of the purchase. Clear evidence must be provided proving that the purchased product is not as it is described on the product description page. Complaints that are based merely on the customer’s false expectations or wishes are not honored.
However, as a customer, you are responsible for understanding this upon purchasing any item at our site. There is no obligation to provide a refund in the following situations:
- You change your mind about an item.
- You bought an item by mistake.
- You do not have sufficient expertise to use an item.
Please note the said Refund Policy is provided through our website in open access. Please note that when purchasing a product through our website you are, as a customer, considered to be aware of our Refund statements.
Eligibility for Refunds
To claim a refund for the items or services purchased please email customer service at Company email After receiving your email for claiming a refund we will process your claim. Please allow us at least 10 working days from the date of the receipt of your request for a claim to process your claim for a refund. Alternatively, if you would like to visit our offices to claim a refund, please see the address below:
WP Study Centre
Attention: Returns
Address: Kiambu, District: Thika West District, Locality: Thika, Street:Garissa Road, Building:Plot No. Thika Ngoingwa Estate, Garissa Road, Thika, Kiambu
Late or missing refunds
Please note that refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card provider. We will notify you by email when your refund has been processed.
If you have not received a refund yet, first check your bank account again. Then contact your credit card provider, it may take some time before your refund is officially posted. If you have done all of this and you still have not received your refund yet, please contact us at this [number] email address at support@wpstudycentre.com
Return Policy
At WP Study Centre, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a hassle-free return policy.
Eligibility:
- To be eligible for a return or exchange, your digital product must not have been downloaded or accessed.
- We accept return requests within 14 days of purchase.
- To initiate a return, please contact us by email or phone to obtain a Return Authorization Number (RAN).
Returns Process:
- Once you have obtained a Return Authorization Number (RAN), there is no need to ship a physical item. Since this is a digital product, we will process your return based on the status of your download or access.
- If the product has not been downloaded or accessed, we will approve your return.
- Once approved, a refund will be issued to your original method of payment.
- Refunds may take up to 14 business days to reflect in your account, depending on your payment provider.
Exchanges:
- If you would like to exchange your digital product for an alternative version, please contact us by email or phone to obtain a Return Authorization Number (RAN). Since this is a digital product, there is no need to return a physical item.
- Once you receive your RAN, we will process the exchange as long as the original product has not been downloaded or accessed.
- If your exchange is approved, we will provide the new product to you at no additional cost
Exceptions:
- We do not accept returns or exchanges on sale items or gift cards.
- We do not cover the cost of return shipping unless the item is faulty or damaged.
If you have any questions or concerns about our return policy, please contact us by email or phone. We are always happy to help